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Team Connect / Voice & SMS

An agent
that picks up.

Team Connect is an AI voice and SMS platform that answers your phone, triages your texts, and books your customers — across thirty-plus industry-specific flows, around the clock, without losing the human touch.

Visit team-connect.co.uk See how it works
30+ Industry flows
24/7 Always answering
UK Live customers
Live · Production Team Connect interface
Voice + SMS Team Connect answering a call
01 / The Front Desk

Always answering.
Always on.

Missed calls are lost bookings. Team Connect picks up the phone the first time, every time — with a voice that sounds human, conversation that sounds natural, and outcomes that actually get booked.

  • Inbound calls. Answered in under a second, day or night, with a voice that doesn't sound like a robot.
  • SMS triage. Texts read, understood, replied to — and escalated to a human only when they need to be.
  • Bookings made. Slots checked, appointments confirmed, calendars synced — directly into your existing tools.
  • Cold-call defence. Spam and nuisance calls intercepted before they hit your line.
Twilio · Telnyx Deepgram ElevenLabs
30+ Flows Industry-specific flows
02 / Tailored to the trade

Built for your industry.

A booking flow for a hair salon shouldn't sound like a flow for a plumber. Team Connect ships with thirty-plus pre-built industry flows, each one tuned to the language, tools, and workflows of the trade.

  • Salons & beauty. Native Phorest integration. Stylist preferences, service durations, deposits — handled.
  • Garages & mechanics. Wired into MyGarageCRM. MOT bookings, diagnostic enquiries, courtesy car requests.
  • Trades. Plumbers, electricians, builders, decorators. Triage by urgency. Quotes scheduled.
  • Mobile services. Cleaners, dog groomers, mobile mechanics. Postcode-aware routing.
Phorest MyGarageCRM Custom flows
Sub-second response Team Connect tech stack
03 / Under the hood

Engineered to feel human.

Most voice AI sounds like voice AI. Team Connect doesn't. Real-time speech recognition, premium voice synthesis, and a reasoning engine tuned for service-business conversation — all running in low-latency Cloud Run instances close to your customers.

  • Speech-to-text. Deepgram for real-time transcription that handles regional accents and background noise.
  • Text-to-speech. ElevenLabs voices that pause, breathe, and sound like the kind of person you'd want at the front desk.
  • Reasoning. Anthropic Claude Sonnet 4.6 for understanding intent, holding context, and knowing when to escalate.
  • Telephony. Multi-provider routing across Twilio and Telnyx for resilience and per-region call quality.
  • Infrastructure. Google Cloud Run, Firebase, and Firestore — UK-region by default.
Claude Sonnet 4.6 Cloud Run UK region
Dashboard Team Connect dashboard
04 / The control room

Visibility you didn't have before.

Every call. Every text. Every booking. Transcribed, timestamped, searchable. Pricing tracked in real time. Bookings flow straight into the tools you already use — your team sees what happened, what's coming up, and what needs a human.

  • Live call log. See calls as they come in. Listen back. Read the transcript.
  • Booking sync. Phorest, MyGarageCRM, Google Calendar, custom webhooks — bookings land where you already work.
  • Credit billing. Per-minute pricing with real-time balances. No surprises at the end of the month.
  • Hand-off rules. Define when the agent passes a conversation to a human, and how.
Real-time Webhooks Audit trail
30+
Industry-specific flows
24/7
Always answering
<1s
Pickup latency
UK
Region by default
Ready when you are

Stop missing calls.
Start booking customers.

See Team Connect live, get a flow set up for your trade, or just have a poke around. Live customers across UK salons, garages, and trades — the next one could be yours.

Visit team-connect.co.uk Browse all software